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Moderator Guide

Moderate questions, provide answers, and manage content for your teams.

Moderator Role

Moderators have team-scoped permissions to: - Answer questions (your teams only) - Tag questions - Pin important questions - Freeze questions to lock interaction - Access moderation queue - Use presentation mode - Perform bulk operations

See Admin Guide - Roles.

Common Tasks

Answer Question

  1. Click question
  2. Click "Answer"
  3. Write answer (markdown supported)
  4. Click "Submit Answer"

See Answering Questions.

Tag Question

  1. Click question
  2. Click "Tag"
  3. Select or create tags
  4. Save

See Tagging.

Pin Question

Click pin icon (📌) to highlight important questions.

Pinned questions appear at top of list.

Freeze Question

Click freeze icon (❄️) to lock question.

Frozen questions cannot be upvoted or answered (until unfrozen).

Use Moderation Queue

  1. Navigate to team
  2. Click "Moderation Queue"
  3. View all questions with quick actions
  4. Filter, sort, and bulk operate

See Moderation Queue.

Team-Scoped Permissions

Moderators can only moderate their assigned teams.

Example: If you're moderator for Engineering: - ✅ Can answer Engineering questions - ✅ Can tag Engineering questions - ❌ Cannot answer Product questions - ❌ Cannot access Product moderation queue

Check your teams: Profile → Team Memberships

Moderation Workflow

Typical flow: 1. Review - Check moderation queue for new questions 2. Triage - Tag questions by topic 3. Prioritize - Pin urgent questions 4. Answer - Provide answers 5. Follow-up - Freeze if no further discussion needed

Target: Answer questions within 24-48 hours.

Bulk Operations

Select multiple questions to: - Tag all - Pin all - Freeze all - Delete all (use carefully)

Access: Moderation Queue → Select questions → Bulk Actions

Presentation Mode

Full-screen mode for all-hands meetings:

  1. Navigate to team
  2. Click "Present"
  3. Use keyboard shortcuts to navigate
  4. Tag questions live with T key

See Presentation Mode.

Best Practices

  1. Answer promptly - Aim for < 48 hour response
  2. Be thorough - Answer completely, provide context
  3. Tag consistently - Use established tags
  4. Pin sparingly - Only truly important questions
  5. Freeze when done - Lock resolved questions

Moderation Stats

Admins can view your activity: - Questions answered - Response time - Tags applied

Purpose: Performance tracking and capacity planning.

See Admin Guide - Moderation Stats.

Tips

  1. Check queue daily - Stay on top of new questions
  2. Use bulk operations - Save time with multiple questions
  3. Coordinate with team - Divide workload with other moderators
  4. Ask for help - Tag questions for other moderators if needed
  5. Use presentation mode - Efficient for all-hands prep

Permissions Summary

Action Team-Scoped Requires
View questions No Member+
Answer questions Yes Moderator+
Tag questions Yes Moderator+
Pin questions Yes Moderator+
Freeze questions Yes Moderator+
Delete questions Yes Moderator+
Bulk operations Yes Moderator+
Presentation mode Yes Moderator+